Error: "Thunderbolt controller has experienced an issue and cannot connect to devices or other computers until new firmware is installed"

I'm receiving this error on my Lenovo ThinkPad x1:

A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed.

Device Details:

Lenovo ThinkPad x1 Yoga, 2nd Generation, 20JD005WGE 

What I tried:

  • Updating Windows 10
  • Updating ThinkPad BIOS and software through Lenovo Vantage - incl. Lenovo provided Thunderbolt update

How to fix this issue?

1 Answer

There is along-running post about this problem, dating from 2018:Thunderbolt Controller Error.

Thelatest entryfrom 2020-11-23 in the post says this:

The simple solution is to DOWNGRADE Thunderbolt Software by uninstalling the one from Lenovo (17.4.80.550) and install the latest version from Intel.com: 17.4.77.400 (Attached to this message)

NOW you can install the latest Thunderbolt firmware from Lenovo, but DO NOT re-install Thunderbolt Software 17.4.80.550 from Lenovo.

Make sure to DISABLE automatic updates in Lenovo System Update & Lenovo Vantage to prevent this from re-occurring.
Intel Legacy Thunderbolt Software TBT_Legacy-Win10-64-17.4.77.400.zip.

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